DELIVERY SERVICES / WHITE-GLOVE DELIVERY & SETUP
DELIVERED.
PLACED.
READY FOR WHAT’S NEXT.
Some deliveries need more than a handoff at the door. Tell WCC about the item, where it belongs, and the help you need with placement, unpacking, or setup.
PLANNED HANDLING / ROOM PLACEMENT / UNPACKING & SETUP REQUESTS
01 / BEYOND THE DOORSTEP
THE DELIVERY
IS IN THE DETAILS.
An office receiving equipment. A team preparing a display. A client expecting an item in the right place. Plan the final steps before the delivery begins.
01
DELIVERY &
PLACEMENT
Discuss delivery to a designated room, office, or agreed location. Share item dimensions, weight, stairs, elevator access, and the route from the unloading point.
02
UNPACKING &
PRESENTATION
Request help removing agreed packaging and positioning suitable items for the recipient. Confirm what should be retained, removed, or left for inspection.
03
SETUP &
ASSEMBLY REQUESTS
Describe the exact setup steps, tools, instructions, and assistance required. Simple assembly or arrangement may be considered; each task must be reviewed and expressly included in the booking.
02 / DEFINE THE FINISH
A PLACE FOR IT.
A PLAN FOR
GETTING IT THERE.
BUSINESS EQUIPMENT & SUPPLIES
Share the equipment description, packaging, destination, and placement instructions. We’ll review whether the item and handling requirements fit the service available.
DISPLAYS & EVENT MATERIALS
Coordinate arrival windows, venue access, and the agreed arrangement of suitable display pieces or materials. Provide the layout and on-site contact before the delivery.
A RECEIVING PLAN THAT WORKS
Confirm the space is ready, access is clear, and someone is available to direct placement and review the handoff. Any additional tasks should be agreed in advance.
03 / HOW IT WORKS
PLAN THE LAST
FEW FEET FIRST.
01
SHOW US THE ITEM.
Provide a description, dimensions, weight, value, and packaging details. Photos and manufacturer instructions can help define the handling and setup request.
02
WALK US THROUGH ACCESS.
Describe parking, loading docks, doorways, stairs, elevators, floor protection, and the final placement location. Mention building reservations or insurance-document requirements.
03
AGREE ON WHAT IS INCLUDED.
Confirm the delivery window, staffing, placement, unpacking, setup steps, and packaging arrangements in the quote. Keep the receiving contact available for the agreed handoff.
04 / SERVICE AREAS
YOUR LOCATION.
YOUR RECEIVING PLAN.
Core routes throughout Los Angeles County, Orange County, and the Inland Empire.
For destinations elsewhere in California, contact us with your route and handling requirements. Availability depends on the shipment, access, staffing, and setup tasks requested.
05 / COMMON QUESTIONS
LET’S AGREE
ON THE DETAILS.
What does white-glove service include?
The scope is agreed for each job. It may include delivery to a designated location, placement, unpacking, and approved setup tasks. Only the services expressly listed in your accepted quote are included.
Does setup include assembly or installation?
Describe the exact tasks before booking. Simple assembly or arrangement may be reviewed. Electrical work, plumbing, wall mounting, calibration, and technical or clinical installation are not included in the service described here.
Can you carry items upstairs or use a freight elevator?
Tell us about stairs, elevator dimensions, reservations, loading access, and item weight. We’ll review staffing and handling requirements before accepting the job. Stair carries or specialized lifting are not assumed.
Do you offer two-person delivery or special lifting equipment?
Share the requirements when you inquire. Staffing, liftgates, forklifts, and other handling equipment must be specifically confirmed; they are not automatically included in a white-glove request.
Will you remove the packaging?
Packaging removal must be agreed in advance. Tell us whether boxes and protective materials should be retained for inspection or returns. Haul-away of old equipment or furniture is a separate request and is not included by default.
Can you deliver fragile or high-value items?
Provide the item’s value, condition, packaging, and handling instructions before booking. Suitability and any applicable coverage must be reviewed; the white-glove label alone does not establish coverage for every item.
What should be ready before delivery?
Prepare the placement area, clear the access route, arrange building access, and have the receiving contact available. Tell us ahead of time about protective coverings, venue rules, or documents required by the building.
How is the price calculated?
Pricing depends on the route, item size and weight, staffing, access, time on site, and agreed unpacking or setup work. Changes to the job may require a revised quote before additional work proceeds.
LET’S TALK DELIVERY
WHERE DOES IT GO?
WHAT NEEDS DOING?
Tell us about the item, the destination, and the placement or setup help you need.
213-510-2323 · 855-SHIP-WCC (855-744-7922)
info@westcoastcouriers.com