PRIVACY
POLICY.

01

Who we are

National Transportation Group, LLC, doing business as West Coast Couriers (“West Coast Couriers,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, and disclose personal information through westcoastcouriers.com, our inquiry forms, and related communications by email, telephone, and text message.

Our website provides information about our services and ways to contact us. It does not offer online payments, online booking, or customer accounts. Booking and payment arrangements are handled separately by email or telephone.

02

Information we collect

Information you provide

When you submit a form, request a quote, or communicate with us, we may collect:

– Your name, company name, email address, and telephone number.
– Pickup and delivery addresses and sender or recipient contact information.
– Information about your delivery needs, such as shipment descriptions, requested dates, handling instructions, and service preferences.
– Messages, questions, and other information you choose to provide.
– The contents of emails, text messages, and voicemails you send us.

We may also receive information about you from a business or person arranging a delivery on your behalf.

Please provide only information needed for your inquiry or delivery. Do not submit payment-card numbers, Social Security numbers, medical records, or other sensitive information through general website forms or ordinary text messages.

Information collected through the website

Our website and its service providers may collect technical information such as your IP address, browser and device information, referring website, pages visited, visit times, and interactions with website features. The specific information collected depends on the tools and settings described in Section 5.

03

How we use information

We use personal information to:

– Respond to inquiries and prepare quotes.
– Arrange and coordinate requested delivery services.
– Communicate about pickups, deliveries, service changes, and customer support.
– Maintain business records and resolve questions or disputes.
– Operate, protect, troubleshoot, and improve our website and services.
– Meet legal obligations and protect against fraud, misuse, or unauthorized activity.

Any analytics or advertising uses are described in Section 5.

04

Data Sharing

West Coast Couriers does not share customer data with third parties for promotional or marketing purposes.

Mobile opt-in data and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in data and consent.

Messaging Program Terms and Conditions

1. Program Description

West Coast Couriers’ messaging program may include customer care messages to answer questions and provide support, and/or marketing messages containing discount codes, special offers, or information promoting our services, depending on the program(s) you opt in to. We will only send content you have explicitly signed up to receive through our opt-in process. Messages will be sent from (213) 510-2323.

2. Opting Out

You can cancel the SMS service at any time by replying STOP to the number from which you received messages. After you send STOP, we will send a confirmation message acknowledging that you have unsubscribed. You will no longer receive SMS messages from us after that confirmation.

If you would like to rejoin, you can sign up again through the original opt-in process.

3. Help and Support

If you experience issues with our messaging program, reply HELP for assistance or contact us directly at info@westcoastcouriers.com.

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message Frequency and Rates

Message and data rates may apply to messages sent to you by us and to messages you send to us. Message frequency varies based on communication needs. For questions about your text or data plan, please contact your wireless provider.

6. Privacy Questions

For more information about how we handle your information, please review the other sections of this Privacy Policy. If you have questions regarding privacy, contact us at info@westcoastcouriers.com.

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We may disclose relevant personal information to:

Service providers. Companies that support our website hosting, forms, email, telephone and text communications, data storage, and other business functions.

Delivery participants. Drivers, independent delivery businesses, dispatch providers, senders, and recipients when information is needed to arrange or complete a requested delivery.

Professional advisers and authorities. Advisers or other parties when reasonably necessary to comply with legal obligations, respond to valid legal requests, resolve disputes, or protect rights and safety.

Parties to a business transaction. When necessary in connection with a proposed or completed merger, acquisition, financing, or sale of business assets, subject to applicable law.

Disclosures involving analytics and advertising technologies are addressed below.

05

Cookies and website tools

Our website uses cookies and similar technologies to support website functionality, understand visitor activity, and improve our website. Cookies are small files stored on your device.

Google Analytics

We use Google Analytics through MonsterInsights to understand how visitors find and use our website. Google Analytics collects information about website interactions, such as pages viewed, referring websites, browser and device information, and approximate location. We use this information to evaluate website performance and improve our content.

Learn more about Google’s practices at Google’s Privacy Policy. Google also offers a Google Analytics opt-out browser add-on.

Jetpack

We use Jetpack to support website security, performance, and visitor statistics. Depending on the features enabled, Jetpack processes technical information such as IP addresses, browser information, pages visited, and website interactions. More information is available in Automattic’s Privacy Notice.

OptinMonster

We use OptinMonster to display inquiry or signup prompts and understand how visitors interact with them. These features may use cookies to manage when prompts appear and measure their effectiveness. If you submit information through a prompt, we use it for the purpose described at the point of collection.

Your choices

You can manage or delete cookies through your browser settings. Disabling cookies may affect certain website features. The Google Analytics opt-out tool applies to Google Analytics and does not disable other website technologies.

06

Retention and safeguards

When you contact us or request a response, we use the contact information you provide to address your inquiry and communicate about requested services.

If you communicate with us by text, we may retain your telephone number, message content, and related communication records. Our communications providers process information needed to deliver these messages.

You can ask us to stop texting you by replying STOP or contacting info@westcoastcouriers.com. Message and data rates may apply.

Providing contact information for an inquiry does not, by itself, constitute consent to unrelated promotional text messages. Any promotional messaging program will require its own appropriate disclosures and consent process.

07

Choices and privacy requests

We retain personal information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining necessary business records, resolving disputes, and meeting applicable legal requirements.

Retention periods depend on the type of information, the nature of our relationship with you, and applicable recordkeeping obligations.

We use reasonable safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

08

Changes and contact

You may contact us to request access to, correction of, or deletion of personal information you have provided. We will evaluate your request under applicable law and our recordkeeping obligations. We may need to verify your identity before taking action.

You may decline to provide information, although doing so may prevent us from responding fully to an inquiry or arranging a requested service.

If applicable privacy laws give you additional rights, we will handle qualifying requests as required by those laws.

To submit a privacy request, email info@westcoastcouriers.com with the subject line “Privacy Request,” or call one of the numbers below. Please avoid including sensitive information in your initial request.